1. Introduction

At Suman Hospital, we are committed to protecting the privacy and confidentiality of every patient, visitor, and user who interacts with our website www.sumanhospitalfatehpur.com (the “Website”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have over your data.

Our hospital provides Ayurvedic and general medical services under the supervision of Dr. Gulshan Jangid, BAMS. We understand that healthcare-related information is particularly sensitive, and we take our responsibility to safeguard it with the utmost seriousness.

By accessing or using our Website, submitting an appointment request, or contacting us through any digital channel, you consent to the practices described in this Privacy Policy. Please read it carefully. If you do not agree with any part of this policy, we request that you discontinue use of our Website.

2. Information We Collect

We collect information to provide better medical services, respond to patient enquiries, and improve your experience on our Website. The types of information we may collect include:

a) Personal Identification Information

When you fill out an appointment form, enquiry form, or contact us directly, we may collect:

• Full name
• Age and gender
• Phone number
• Email address
• City, district, state, and PIN code
• Nature of health concern or chief complaint (as voluntarily shared by you)

b) Technical & Usage Data

When you browse our Website, we automatically collect certain non-personal technical information, including:

• IP address of your device
• Browser type and version
• Operating system
• Pages visited and duration of visit
• Referring URLs (where you came from before visiting our Website)
• Device identifiers and diagnostic data

c) Communication Data

If you contact us via email, WhatsApp, or any other communication channel linked on our Website, we may retain the content of that communication to respond to and resolve your query.

3. How We Use Your Information

Suman Hospital uses the information collected solely for legitimate, healthcare-related purposes. Specifically, we use your information to:

• Confirm and manage appointment bookings
• Respond to patient enquiries and follow up on health concerns
• Send appointment reminders or important service updates
• Provide personalised healthcare guidance based on information you have voluntarily shared
• Improve the functionality, content, and user experience of our Website
• Monitor and analyse Website traffic for internal reporting purposes
• Comply with applicable laws, medical regulations, and legal obligations
• Detect, prevent, and address technical issues or fraudulent activity

We do not use your personal information for unsolicited marketing, telemarketing, or third-party advertising. Any communication we send is directly relevant to your interaction with our hospital.

4. Appointment Forms & Patient Enquiries

Our Website includes digital forms that allow prospective and existing patients to book appointments, request callbacks, or enquire about our Ayurvedic and medical services.

When you submit an appointment or enquiry form, the information you provide — such as your name, phone number, and health concern — is received by our hospital team and used exclusively to attend to your request.

Important notices regarding this data:

• Your health-related information shared via forms is treated with the same confidentiality as data shared in a clinical consultation.
• This information is accessible only to authorised hospital staff.
• We do not share appointment or patient enquiry data with any unauthorised third parties.
• Submission of a form does not constitute a formal doctor-patient relationship but represents your request for our services.

5. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and improve the functionality of our digital services.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to remember your preferences and gather usage statistics over time.

Types of Cookies We Use

• Session Cookies — Temporary cookies that expire when you close your browser; used to maintain your session on our Website.
• Preference Cookies — Store your preferences and settings to personalise your browsing experience on return visits.
• Analytics Cookies — Help us understand how visitors interact with our Website by collecting anonymous usage data.
• Security Cookies — Help detect and prevent security threats and fraudulent activity.

Your Cookie Choices

You may configure your browser to refuse all cookies or to notify you when a cookie is being set. However, please note that disabling cookies may affect the functionality of certain features on our Website. For guidance on managing cookies, please refer to your browser’s help documentation.

6. Third-Party Services

To operate and improve our Website, we engage certain trusted third-party service providers. These providers may have limited access to your data solely to perform their designated functions and are contractually obligated to maintain confidentiality.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to monitor and analyse Website usage patterns. Google Analytics collects usage data such as page visits, session duration, and device information. This data is anonymised and used for reporting purposes only.

You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

Meta (Facebook) Pixel

Our Website may use the Meta Pixel to measure the effectiveness of our digital health awareness campaigns and appointment promotions. This tool tracks user interactions with our Website and allows us to show relevant content to users on Meta platforms. No personally identifiable patient information is shared through this tool.

WhatsApp Business

Our Website may include a WhatsApp click-to-chat link to allow patients to connect with our team directly. Any communication initiated via WhatsApp is governed by WhatsApp’s own Privacy Policy. We do not store or share WhatsApp conversations beyond our hospital team.

Embedded Maps

We may embed Google Maps on our Website to assist patients in locating our hospital. Google may collect location data and usage information when you interact with the embedded map, subject to Google’s Privacy Policy.

7. Data Protection & Security

Protecting your personal and health-related information is a core responsibility we take seriously at Suman Hospital. We implement the following security measures:

• Restricted access to personal data — only authorised hospital personnel can access patient information.
• Secure data transmission protocols (HTTPS) for all Website interactions.
• Regular security reviews of our digital infrastructure.
• Staff awareness and internal protocols for handling patient data responsibly.

While we strive to use commercially acceptable and industry-standard security practices, please be aware that no method of electronic storage or transmission over the Internet is 100% secure. We cannot guarantee the absolute security of information transmitted to us. In the event of a data breach that is likely to result in risk to your rights, we will notify you in accordance with applicable laws.

8. Data Retention

We retain your personal information only for as long as is necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Appointment and enquiry data is retained for a reasonable period to follow up on your request and for administrative record-keeping.
• Website usage and analytics data is retained in anonymised form for internal reporting purposes.
• Communication records (such as emails or form submissions) are retained for the duration necessary to resolve your query and any related follow-up.

When personal data is no longer required, we securely delete or anonymise it in accordance with our internal data management practices.

9. Transfer of Data

Your information, including personal data, may be stored and processed on servers located within India. Suman Hospital operates as an India-based healthcare institution and primarily processes data within the country.

In cases where third-party service providers (such as Google) process data outside India, we rely on their respective data transfer mechanisms and privacy frameworks to ensure your information is handled securely and responsibly.

By using our Website, you consent to the collection and processing of your data as described in this Privacy Policy.

10. Your Rights as a User

We respect your right to control your personal information. Depending on applicable law, you may have the right to:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request that we correct inaccurate or incomplete information.
• Deletion — Request that we delete your personal data, subject to our legal and operational obligations.
• Objection — Object to the processing of your data in certain circumstances.
• Withdrawal of Consent — Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at drgulshan86@gmail.com. We will respond to your request within a reasonable timeframe. Please note that certain rights may be limited where we are required to retain data for legal, regulatory, or medical record-keeping purposes.

11. Children’s Privacy

Our Website is not directed at children under the age of 18. We do not knowingly collect personally identifiable information from minors.

In clinical practice, we may treat minor patients; however, in such cases, all digital communications and form submissions should be completed by a parent or legal guardian who consents to the collection and use of information on behalf of the minor.

If we become aware that we have inadvertently collected personal data from a minor without verifiable parental consent, we will take immediate steps to delete such information from our systems. If you believe your child has submitted personal information to us without your consent, please contact us at drgulshan86@gmail.com.

12. External Links

Our Website may contain links to external websites, including health information portals, government health platforms, or other trusted medical resources. These links are provided for your convenience and informational purposes.

Suman Hospital does not control the content, privacy practices, or data handling of any third-party websites. Clicking on an external link will take you to that third party’s website, and their respective Privacy Policy will govern any information you provide to them.

We strongly encourage you to review the Privacy Policy of every website you visit. We accept no responsibility or liability for the content or privacy practices of any external websites linked from ours.

13. Changes to This Privacy Policy

Suman Hospital reserves the right to update or modify this Privacy Policy at any time in response to changes in law, technology, healthcare regulations, or our operational practices. The updated policy will be posted on this page with a revised “Effective Date” at the top.

We will notify users of material changes by posting a prominent notice on our Website and, where appropriate, by sending a notification to the email address you have provided. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through any of the following channels:

Hospital Name: Suman Hospital

Doctor & Owner: Dr. Gulshan Jangid, BAMS

Email: drgulshan86@gmail.com

Website: www.sumanhospitalfatehpur.com

Location: Fatehpur Shekhawati, Rajasthan, India

We are committed to addressing your concerns and will make every effort to respond to your query within 7 business days.